Officer / Sr. Officer - Call Center

Join Panna Group as an Officer / Sr. Officer – Call Center in Dhaka, where you’ll be at the forefront of customer service excellence in the battery and automotive industry. This full-time position offers female candidates the opportunity to build a rewarding career while handling inbound and outbound customer calls, managing service requests, and ensuring customer satisfaction. As part of a dynamic team, you’ll coordinate with service technicians, provide troubleshooting guidance, and maintain comprehensive service records. The role requires strong communication skills, customer service expertise, and the ability to work under pressure in a fast-paced environment.

This Officer / Sr. Officer – Call Center position at Panna Group presents an excellent career opportunity for professionals with 1+ years of experience in customer service or call center operations. You’ll be responsible for registering customer complaints, generating service tickets, and ensuring timely resolution of issues within company service policies. The role offers the chance to develop your skills in customer relationship management, technical support, and service coordination while working with a reputable organization in the battery manufacturing and automotive service sector. If you’re a female candidate with strong interpersonal skills, technical aptitude, and a passion for customer service, this position could be your gateway to a successful career in the service industry.