Customer Representative Officer (International BPO Role)

Active

BPO, Customer Service

Dhaka

Full Time

Any

Vacancy 1 position

Salary & vacancy

1 vacancy

Job Description

Phoenix Evolution, a dynamic outsourcing firm in Dhaka, is seeking a dedicated Customer Representative Officer for their International Merchant Cash Advance (MCA) project. This full-time on-site position involves managing customer inquiries, resolving issues, and ensuring exceptional customer experiences across multiple communication channels. The ideal candidate will be a confident communicator with strong English skills, capable of working night shifts to align with international clients. With a focus on lead generation and relationship building, this role offers a gateway to a rewarding career in the global BPO industry.

The position comes with a competitive salary package, performance bonuses, and attractive incentives, along with ample opportunities for career growth in the international BPO sector. Candidates should have prior experience in customer-facing roles, preferably in BPO or sales, and possess strong problem-solving and negotiation skills. To apply, interested individuals must submit their applications via the external LinkedIn job posting. Join Phoenix Evolution’s supportive team and develop your skills in a professional environment dedicated to innovation and customer success.

Requirements

Education Requirements

Preferred educational background includes:

Bachelor’s degree in Business, Communication, or a related field

Experience Requirements

Advantageous experience includes:

Customer-facing roles
BPO, call center, or sales experience
MCA project experience (strong advantage)

Qualifications

–

Skill Requirements

Customer Support and Service
Excellent English Communication (Spoken & Written)
Problem-Solving and Inquiry Resolution
CRM Tools Proficiency
Night Shift Adaptability
Negotiation and Target Achievement
Team Collaboration
Basic Computer Literacy

Incentive & compensation

Compensation includes:

Performance-based bonuses and attractive incentive packages

How to apply for Phoenix Evolution jobs

Apply via the external LinkedIn job posting. Follow these steps:

Click the ‘Apply Now’ button on the LinkedIn job page.
Submit your resume and any required documents through the online form.
Ensure your application is complete; no specific deadline is stated.

External Apply URL: https://bd.linkedin.com/jobs/view/customer-representative-offiter-at-phoenix-evolution-4391608443

About Phoenix Evolution

Phoenix Evolution, established in 2025, is a leading outsourcing solutions provider based in Dhaka, Bangladesh. The company specializes in delivering high-quality, scalable services across industries, including customer support, omnichannel assistance, telemarketing, lead generation, and knit apparel merchandising. Their mission is to boost operational efficiency while fostering brand loyalty and sustainable revenue. With a vision to be a trusted global partner, Phoenix Evolution is committed to innovating and delivering value-driven strategies that make businesses more agile and customer-focused.