Team Leader (Call Center)

Active

BPO, Call Center

Mirpur

Full Time

Male

Salary BDT 15,000 – 18,000

Vacancy 1 position

Experience (years) 1 – 3

Salary & vacancy

BDT 15,000 – 18,000

1 vacancy

Application

Deadline:

April 30, 2026 (4 weeks left)

Job Description

Genuity BPO is seeking an experienced Team Leader for their call center operations in Genusys Heights, Dhaka. This role is ideal for professionals with 1-3 years of BPO experience who aspire to lead a customer support team. As a Team Leader at Genuity BPO, you will be responsible for overseeing daily call center activities, managing team performance against KPIs, and ensuring excellent customer service across multiple channels including calls and social media. This vacancy represents a significant career opportunity in the thriving BPO industry of Genusys Heights, with competitive compensation and growth potential. The position is open to male candidates only, reflecting the company’s current team structure.

In this full-time, on-site position, you will drive team productivity, handle escalated customer issues, and maintain high service standards. The package includes a salary of BDT 15,000-18,000 per month with KPI-based incentives and festival bonuses. If you have strong leadership skills and a passion for customer service, apply now for the Team Leader (Call Center) position at Genuity BPO by April 30, 2026, to join their team in Mirpur, Dhaka. This role offers a chance to build a rewarding career in one of the key Team Leader (Call Center) jobs in Genusys Heights.

Requirements

• Experience: 1 – 3 years

Education Requirements

No formal education requirements are stated.

Experience Requirements

Relevant experience is essential for this role.

1-3 years in BPO or call center settings
Team Leader or Supervisor experience preferred

Qualifications

Key qualifications for the Team Leader role include:

Strong leadership and team management skills
Excellent communication skills in Bangla and basic English
Familiarity with call center KPIs and performance metrics
Basic knowledge of social media customer handling
Ability to work under pressure and meet targets

Skill Requirements

Team Leadership
Call Center Operations Management
KPI Tracking and Analysis
Social Media Customer Support
Effective Communication (Bangla & English)
Performance Management
Customer Issue Resolution
Report Preparation and Analysis

Incentive & compensation

Compensation package includes:

Base salary of BDT 15,000 to BDT 18,000 per month
KPI-based performance incentives
Festival bonuses

How to apply for Genuity BPO jobs

To apply for this position, follow these steps:

Visit the application page at https://atb-jobs.com/jobs/89204/team-leader-call-center-2
Submit your application before the deadline on April 30, 2026
Ensure your resume and any required documents are ready for upload

About Genuity BPO

Genuity BPO is a business process outsourcing company located in Genusys Heights, Dhaka, specializing in customer support and call center services. They offer a dynamic work environment with opportunities for professional growth in the BPO sector, focusing on high-quality service delivery and employee development.