Digital Impact Assistant, GS-5, Temporary Appointment (TA-364 Days), #136695, Cox's Bazar, Bangladesh #592207 (For Bangladeshi Nationals only)

Active

Customer Support, Humanitarian

Cox`s Bazar

contract

Any

Vacancy 1 position

Salary & vacancy

1 vacancy

Job Description

The Digital Impact Assistant position at UNICEF in Cox’s Bazar offers a unique opportunity to contribute to humanitarian efforts supporting Rohingya refugees and host communities in Bangladesh. This GS-5 temporary appointment requires candidates with strong IT support experience and the ability to work in challenging environments. The role involves providing first-level technical support, managing ICT incidents, and ensuring smooth operation of UNICEF’s technology systems in the field office.

Successful candidates will join a dedicated team of over 150 staff members working to improve the lives of children in Cox’s Bazar district. The position requires fluency in English, good communication skills, and the ability to work effectively in multicultural settings. UNICEF offers competitive compensation, professional development opportunities, and the chance to make a meaningful impact on children’s lives in one of the world’s most challenging humanitarian contexts.

Requirements

Education Requirements

Education requirements for this position:

Secondary education completion required
Formal training in Computer Science, Information Systems, Telecommunications, or Engineering
Degree in Computer Science, Electrical/Electronic Engineering, or computer-related subject preferred
ITIL Foundation Certificate or equivalent customer support certification is an asset

Experience Requirements

Experience requirements for this role:

Minimum five years of practical work experience in information technology
Experience providing assistance to users on IT products and services
Practical experience in technical and business customer support and services
Working knowledge of various computer platforms and applications

Qualifications

Key qualifications for this position:

Ability to provide first-level IT support and manage service requests
Experience with ICT systems installation, configuration, and maintenance
Skills in maintaining technical documentation and user orientation
Capability to work with diverse teams in humanitarian contexts

Skill Requirements

IT support and troubleshooting
Customer service and user orientation
ICT systems installation and configuration
Technical documentation maintenance
Database management and report generation
Multilingual communication
Cross-cultural collaboration

Incentive & compensation

UNICEF offers competitive compensation and benefits packages, including:

Attractive salary commensurate with experience
Comprehensive benefits package
Opportunities for professional development
Work in a diverse and passionate culture

How to apply for UNICEF jobs

To apply for this Digital Impact Assistant position, follow these steps:

Review the complete job description and requirements
Prepare your application materials including CV and cover letter
Submit your application through the UNICEF careers portal
Click on the external apply URL to access the application gateway
Complete all required fields in the application system
Submit your application before the deadline

About UNICEF

UNICEF (United Nations Children’s Fund) is a leading humanitarian and development agency working in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential. UNICEF works to promote the rights of every child through various programs including emergency response, healthcare, education, and protection services. The organization is committed to diversity, inclusion, and creating a workplace where employees can grow professionally while making a meaningful impact on children’s lives worldwide.