Online Order Support VA - Brand Concierge at TalentPop App

Active

Customer Service, E-commerce

Dhaka

Full Time

Any

Vacancy 1 position

Salary & vacancy

1 vacancy

Job Description

Join TalentPop App as a Brand Concierge – E-commerce Sales & Order Support VA in Dhaka! This exciting opportunity allows you to help fast-growing online brands deliver exceptional e-commerce experiences that drive connection, retention, and sales. As an Online Order Support VA, you’ll engage customers via chat, email, phone, and SMS to assist with orders, product inquiries, and post-purchase needs while focusing on driving conversions and satisfaction. If you’re passionate about sales, thrive in e-commerce environments, and enjoy turning customer interactions into revenue and long-term brand loyalty, this Online Order Support VA position at TalentPop App is perfect for you.

The role offers a comprehensive package including commissions, annual performance-based raises, paid time off, HMO health coverage or monthly health stipend, and performance bonuses for top achievers. You’ll work 100% remotely from Dhaka with a supportive team culture and real opportunities for growth. The position requires at least 1 year of proven remote/online sales and customer support experience, with prior e-commerce experience being essential. You’ll need strong persuasive communication skills, familiarity with e-commerce platforms like Shopify, and a quiet professional workspace. Apply now to become a Brand Concierge and help customers complete their online shopping journey while representing top e-commerce brands!

Requirements

Education Requirements

Education requirements for this position:

No specific education requirements mentioned
Relevant experience in e-commerce sales and customer support is prioritized

Experience Requirements

Experience requirements for the Online Order Support VA role:

At least 1 year of proven remote/online sales and customer support experience
Prior e-commerce experience required, especially in upselling, cross-selling, abandoned cart recovery, subscription assistance, or winbacks
1 year of customer service experience via phone, email, or chat is required

Qualifications

Key qualifications for success in this role:

Strong persuasive communication skills
Natural ability to convert leads and close opportunities
Excellent relationship-building skills
Familiarity with e-commerce platforms and tools

Skill Requirements

E-commerce Sales
Customer Support
Upselling & Cross-selling
Abandoned Cart Recovery
Subscription Management
CRM Tools
Shopify
Communication Skills
Remote Work
Sales Conversion

Incentive & compensation

Compensation and incentives for this position include:

Earn commissions and annual performance-based raises
Performance and recognition bonuses for top achievers
Paid time off to relax and recharge
HMO health coverage or monthly health stipend

How to apply for TalentPop App jobs

Follow these steps to apply for the Online Order Support VA position:

Visit the external application URL: https://talentpop-cs-app.replit.app/?src=linkedin
When selecting the position, choose “Brand Concierge” from the available roles
In the application form, enter the application code: ESOS
Complete the application form with your details and experience
Ensure you follow these exact steps as applications not choosing ‘Brand Concierge’ and entering the correct code WILL NOT be reviewed

About TalentPop App

TalentPop App partners with fast-growing online brands to deliver exceptional e-commerce experiences that drive connection, retention, and sales. The company focuses on providing premium customer support that goes beyond traditional service to create meaningful customer relationships and boost revenue for e-commerce businesses.