Customer Experience Manager – Telecom & Digital Innovation

Active

Business Consulting, Customer Service

Dhaka

Full Time

Any

Vacancy 1 position

Experience (years) At least 5

Salary & vacancy

1 vacancy

Job Description

Banglalink is hiring a Customer Experience Manager in Dhaka to spearhead a comprehensive CX transformation across all touchpoints. This role focuses on designing seamless, personalized journeys, leveraging AI/ML, behavioral analytics, and market intelligence to boost satisfaction and loyalty. The ideal candidate will collaborate with commercial, technology, digital, product, and service operations teams, ensuring that customer experience excellence is embedded in every product and process.

The position demands strong expertise in UX/UI, digital journey design, and telecom operations, with at least five years of relevant experience. You will lead cross‑functional projects, monitor KPIs such as NPS and CSAT, and drive innovation through emerging technologies. If you are passionate about customer obsession and digital‑first thinking, this Customer Experience Manager vacancy offers a unique platform to shape the future of telecom services in Bangladesh.

Requirements

• Experience: At least 5 years

Education Requirements

Academic credentials expected.

Bachelor’s degree (BBA/MBA/Masters) in any field

Experience Requirements

Professional background needed.

Minimum 5 years of experience, preferably in the telecom industry
Hands‑on expertise in UX‑UI and digital customer journey design

Qualifications

Key qualifications for success.

Strong knowledge of UX/UI and self‑service digital touchpoints
Experience with AI/ML‑driven engagement and predictive analytics
Proficiency in NPS, CSAT and other CX KPIs
Project management skills with focus on planning and reporting

Skill Requirements

Customer journey mapping
Digital experience design (App, Web, OTT)
AI/ML chatbot enhancement
Data‑driven insight generation
Cross‑functional collaboration
Excellent verbal and written communication
Agile and scalable service model development

Incentive & compensation

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How to apply for Banglalink jobs

Follow these steps to submit your application.

Click the external application link: Apply Now
Complete the online form with your personal details, education, and work experience.
Upload your updated CV and any relevant certifications, then submit.

About Banglalink

banglalink is one of Bangladesh’s leading telecommunications providers, delivering mobile voice, data, and digital services to millions of customers. Known for innovative solutions and a customer‑centric culture, banglalink continuously invests in cutting‑edge technology to enhance user experiences across the nation.