Deputy Manager / Manager, Customer Relationship & Reward Management (CRM)

Active

Customer Service, Healthcare

Dhaka

Full Time

Female

Salary Negotiable

Experience (years) 5 – 8

Salary & vacancy

Salary: Negotiable

Job Description

A K S Khan Healthcare Ltd. is seeking a highly skilled Deputy Manager / Manager for Customer Relationship & Reward Management (CRM) to join their team in Dhaka. This senior-level full-time position requires 5-8 years of experience in retail, healthcare, or pharmaceutical industries, with a focus on developing and implementing CRM strategies that drive customer retention and increase sales across pharmacy outlets. The successful candidate will be responsible for managing loyalty programs, analyzing customer data, and ensuring service excellence across all customer touchpoints.

The ideal candidate will have a BBA/MBA in Business Administration or Marketing, along with strong analytical skills and proficiency in CRM software and MS Excel. This role offers an excellent opportunity to work with a leading healthcare organization in Dhaka, contributing to the development of customer-centric strategies that enhance brand loyalty and drive business growth. The position comes with a negotiable salary package and opportunities for professional development within the healthcare and retail sectors.

Requirements

• Experience: 5 – 8 years

Education Requirements

Educational background should align with business administration and marketing principles.

BBA/MBA degree in Business Administration, Marketing or related field
Relevant certifications in CRM or customer relationship management
Additional training in data analysis and marketing strategies

Experience Requirements

Extensive experience in CRM and customer relationship management is essential.

5-8 years of progressive experience in CRM roles
Experience in retail store, pharmaceutical companies, or healthcare startups
Proven track record in customer retention and loyalty program management
Experience with customer segmentation and targeted marketing campaigns

Qualifications

Key qualifications include technical skills and industry knowledge.

Strong analytical skills for data-driven decision making
Proficiency in CRM software and customer database management
Excellent communication skills for cross-functional collaboration
Understanding of customer experience standards and service excellence

Skill Requirements

Customer Database Management
Customer Development
Customer Relationship Management (CRM)
Customer Retention Strategies
Sales & Marketing
Data Analysis & Reporting
Loyalty Program Management
Customer Experience Management

Incentive & compensation

The position offers competitive compensation and benefits package.

Negotiable salary based on experience and qualifications
Performance-based incentives and bonuses
Healthcare benefits and professional development opportunities
Career growth potential within the organization

How to apply for A K S Khan Healthcare Ltd. jobs

Follow these steps to apply for the Deputy Manager / Manager, Customer Relationship & Reward Management (CRM) position.

Prepare your updated CV highlighting relevant CRM experience
Include cover letter detailing your customer relationship management expertise
Submit application through the company’s career portal or email
Ensure all educational and professional certificates are ready for verification

About A K S Khan Healthcare Ltd.

A K S Khan Healthcare Ltd. is a prominent healthcare organization operating in Dhaka, specializing in pharmaceutical services and healthcare solutions. The company focuses on providing quality healthcare products and services through their pharmacy outlets while maintaining high standards of customer service and satisfaction. They are committed to building strong customer relationships and implementing effective CRM strategies to drive business growth.