Assistant Executive / Executive (Customer Experience), Bashundhara City Shopping Mall

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Brand Management, Customer Service

Dhaka

Full Time

Any

Salary Negotiable

Salary & vacancy

Salary: Negotiable

Application

Deadline:

March 14, 2026 (Expired)

Job Description

Bashundhara Group is seeking an Assistant Executive / Executive (Customer Experience) to join their team at Bashundhara City Shopping Mall in Dhaka. This full-time position focuses on enhancing visitor satisfaction through front-line service, feedback collection, and customer journey support. The successful candidate will serve as the primary point of contact for mall visitors, handling enquiries, complaints, and general assistance while maintaining the brand’s service standards. This role offers an excellent opportunity for those passionate about retail customer experience and brand management.

The position offers a negotiable salary with attractive benefits including partially subsidized lunch, yearly salary reviews, and two festival bonuses. Candidates with a bachelor’s degree in relevant fields and at least 2 years of experience are preferred, though freshers are encouraged to apply. The role requires strong communication skills, proficiency in English and Bengali, and the ability to handle customer interactions professionally. Applicants should apply through the external URL by March 14, 2026, to be considered for this exciting opportunity at one of Dhaka’s premier shopping destinations.

Requirements

Education Requirements

Candidates must have completed their undergraduate education in relevant fields.

Bachelor’s degree in Business Administration, Marketing, Hospitality Management, Communications, or related field

Experience Requirements

The role requires candidates with prior experience in customer service or related fields, though freshers are welcome to apply.

At least 2 years of experience in customer service, hospitality, or related field
Freshers are also encouraged to apply

Qualifications

Successful candidates will demonstrate a combination of educational background and practical skills.

Bachelor’s degree in relevant field
2+ years of customer service experience (preferred)
Strong communication and interpersonal skills
Proficiency in English and Bengali
Basic computer and social media skills

Skill Requirements

Customer service excellence
Complaint handling and resolution
Interpersonal communication
Social media management
Microsoft Office proficiency
Customer feedback collection
Report preparation
Team coordination

Incentive & compensation

The position offers competitive benefits and compensation package.

Partially subsidized lunch facilities
Yearly salary review
2 festival bonuses

How to apply for Bashundhara Group jobs

Follow these steps to apply for this exciting opportunity at Bashundhara City Shopping Mall.

Visit the external application URL: https://bdjobs.com/h/details/1465792
Submit your application before the deadline: March 14, 2026
Ensure all required documents are prepared for submission
Follow the application instructions provided on the external website

About Bashundhara Group

Bashundhara Group is one of Bangladesh’s largest industrial conglomerates with diverse business interests including real estate, cement, paper, and retail. Bashundhara City Shopping Mall is a premier shopping destination in Dhaka, offering a world-class retail experience with international and local brands, entertainment facilities, and comprehensive customer services.