Customer Care Executive (E-commerce & Retail Focus)

Active

Customer Service, E-commerce

Dhaka

Full Time

Salary Negotiable

Vacancy 1 position

Salary & vacancy

Salary: Negotiable

1 vacancy

Job Description

Novara Ventures is expanding its footprint across retail, e-commerce, and quick commerce channels and is looking for an Experienced Customer Care Executive based in Dhaka. This role is central to ensuring customer satisfaction, processing orders accurately, and managing escalations in a fast-paced scaling environment. The ideal candidate will have a minimum of 2 years of specific e-commerce industry experience, a history of working for a recognized brand, and the ability to handle high-pressure situations independently. This position directly influences customer retention, revenue, and overall brand reputation.

We seek a professional who is not just familiar with but excels in the demands of modern e-commerce customer support. Key responsibilities include managing inquiries across multiple platforms, maintaining impeccable CRM records, and coordinating seamlessly with warehouse and delivery teams. This is a challenging role for those who understand that customer care is a revenue driver. If you meet the experience criteria and are ready to contribute to a growing brand, please send your CV to [email protected] by the application deadline of April 13, 2026.

Requirements

Education Requirements

Formal education requirements are not specified; professional experience is the primary criterion.

Experience Requirements

This is not an entry-level position; significant relevant experience is essential.

At least 2 years of hands-on experience in a customer care role within the e-commerce sector.
Experience managing customer interactions across phone, WhatsApp, and social media platforms.
Background in processing and monitoring orders with high accuracy.

Qualifications

The core qualifications are based on professional experience and demonstrated capabilities.

2+ years in e-commerce customer care.
Experience with a recognized consumer brand.
Ability to work independently on complaints and escalations.
Strong system handling and typing skills.

Skill Requirements

Multi-channel Customer Support (Phone, WhatsApp, Social Media)
Order Processing & Monitoring
Complaint Resolution & Escalation Management
Cross-functional Coordination (Operations, Warehouse, Delivery)
CRM Maintenance & Data Accuracy
High-Volume Workload Management
Target-Oriented Performance
Fast-Paced Environment Adaptability

Incentive & compensation

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How to apply for Novara Ventures jobs

To be considered for this vacancy, please follow these application steps precisely.

Prepare an updated CV that clearly outlines your e-commerce customer care experience.
Email your CV directly to the provided address: [email protected]
Ensure your application is submitted before the deadline: Application deadline: April 13, 2026.
No other application methods are specified; only email submissions will be accepted.

About Novara Ventures

Novara Ventures is a dynamic consumer brand experiencing rapid growth across multiple sales channels, including traditional retail, e-commerce, and quick commerce platforms. The company focuses on delivering products directly to consumers and is scaling its operations to meet increasing market demand. By joining their team, you will become part of an ambitious organization that values precision, customer-centricity, and operational excellence in a competitive landscape.