Customer Experience Associate – E‑commerce Support (Full‑time)

Active

Automotive, Customer Service

Dhaka

Full Time

Any

Salary Negotiable

Vacancy 1 position

Working hours 12 PM - 11 PM

Shift day shift

Salary & vacancy

Salary: Negotiable

1 vacancy

Job Description

ZS SOLUTIONS LIMITED is hiring a Customer Experience Associate in Dhaka to serve as the “face” of the company for Carbon Accents and CA Detailing customers. This full‑time, entry‑level position involves handling inquiries, returns, and complaints across Shopify, Amazon, eBay, TikTok Shop, email, live chat, and phone, ensuring a seamless experience for UK, US, and European clients. The role demands fluent English with a British or US accent, strong problem‑solving abilities, and the capacity to work UK business hours from Bangladesh.

Successful candidates will benefit from a competitive salary, performance bonuses, and comprehensive training to turn every interaction into a positive outcome. If you are a fast learner with a customer‑first mindset, this Customer Experience Associate vacancy offers a rewarding career path within the e‑commerce and automotive sectors in Dhaka.

Requirements

Education Requirements

No formal education criteria are specified.

Experience Requirements

The candidate should have relevant e‑commerce experience.

Previous e‑commerce customer experience with a USA/UK/Europe based company

Qualifications

Key personal and professional qualifications include:

Fluent English (written and spoken) with a British or US accent
Confident handling of difficult customers and complaints
Strong problem‑solving and communication skills
Reliability, organization, and commitment to full‑time UK working hours (Bangladesh Time Zone: 12 pm – 11 pm with 1 hour break)

Skill Requirements

Handle customer queries on Shopify, Amazon, eBay, TikTok Shop, email, live chat, and phone
Manage returns, refunds, exchanges, and order updates
Address negative feedback and resolve issues calmly
Communicate effectively with internal teams and escalate when necessary
Follow company procedures and meet key performance metrics
Maintain a positive, customer‑first attitude

Incentive & compensation

The role offers a competitive salary plus performance‑based bonuses.

Performance bonus

How to apply for ZS SOLUTIONS LIMITED jobs

Follow these steps to apply for the position.

Prepare an up‑to‑date resume highlighting relevant e‑commerce and customer service experience.
Compose a cover letter that demonstrates your communication skills and why you are a good fit for ZS SOLUTIONS LIMITED.
Submit your application through the company’s preferred channel (e.g., email or online portal) as indicated in the job posting.

About ZS SOLUTIONS LIMITED

ZS SOLUTIONS LIMITED is a dynamic firm operating in the automotive e‑commerce sector, representing the UK‑based brand Carbon Accents in Bangladesh. The company focuses on delivering high‑quality detailing products and exceptional customer experiences across multiple online platforms.