Customer Experience & Service Operations Manager/Deputy Manager

Active

Banking, Customer Service

Khilkhet

Full Time

Any

Salary Negotiable

Vacancy 1 position

Experience (years) 5 – 7

Salary & vacancy

Salary: Negotiable

1 vacancy

Application

Deadline:

May 2, 2026 (1 month left)

Job Description

Prime Bank FinTech Limited is seeking an experienced Customer Experience & Service Operations Manager/Deputy Manager to lead their customer service operations from Prime Tower, Dhaka. This mid-level full-time position requires 5-7 years of experience managing customer service operations across agent networks, ensuring consistent service quality and seamless delivery. The successful candidate will be responsible for implementing SOPs, monitoring performance metrics, handling escalations, and driving improvements through data analysis and stakeholder coordination.

The role offers an excellent opportunity for professionals with strong customer service backgrounds to join a dynamic fintech organization. The position requires excellent communication, leadership, and problem-solving skills, with the ability to work in a fast-paced environment and manage multiple priorities. Candidates should have experience in ensuring compliance, enhancing customer experience, and maintaining brand and service standards across all service points. The application deadline is May 2, 2026, and interested candidates can apply through the external application link provided.

Requirements

• Experience: 5 – 7 years

Education Requirements

Candidates must possess relevant educational qualifications in business or management disciplines.

Bachelor’s/Master’s degree in Business Administration
Management or related field preferred
Professional certifications in customer service or operations management

Experience Requirements

The role requires substantial experience in customer service operations management.

5-7 years of experience in customer service operations
Experience with agent networks or service point environments
Proven ability to implement SOPs and monitor performance
Experience in driving continuous improvement through data analysis

Qualifications

Key qualifications include leadership abilities and technical competencies.

Excellent communication and leadership skills
Strong problem-solving and analytical abilities
Ability to work in fast-paced environment
Experience maintaining brand consistency across service points

Skill Requirements

Customer Service Operations Management
SOP Implementation
Performance Monitoring
Data Analysis
Stakeholder Management
Issue Resolution
Regulatory Compliance
Brand Management

Incentive & compensation

The position offers competitive compensation and benefits package.

Negotiable salary based on experience
Performance-based incentives
Professional development opportunities
Comprehensive benefits package

How to apply for Prime Bank FinTech Limited jobs

Follow these steps to apply for the Customer Experience & Service Operations Manager/Deputy Manager position.

Visit the application link: https://atb-jobs.com/jobs/89215/customer-experience-service-operations-manager-deputy-manager
Review the job requirements carefully
Prepare your updated resume and cover letter
Submit your application before the deadline: May 2, 2026
Ensure all required documents are included

About Prime Bank FinTech Limited

Prime Bank FinTech Limited is a leading financial technology company operating in Bangladesh’s rapidly growing digital banking sector. As part of Prime Bank, the company leverages cutting-edge technology to deliver innovative financial solutions and exceptional customer experiences. Located in Prime Tower, Dhaka, the organization is committed to transforming traditional banking through digital innovation and customer-centric services.