Customer Success Manager – Client Success & Account Growth (Full‑Time)

Active

Customer Success, IT

Mohammadpur

Full Time

Salary BDT 30,000 – 45,000

Vacancy 1 position

Experience (years) At least 1

Salary & vacancy

BDT 30,000 – 45,000

1 vacancy

Job Description

Mediusware Ltd. is hiring a Customer Success Manager in Mohammadpur Thana to act as a strategic partner for its clients. The role focuses on proactive account ownership, risk monitoring, and driving upsell and cross‑sell opportunities within the IT and software development sector. Ideal candidates will possess strong English communication, a solid grasp of Agile processes, and experience using collaboration tools such as Jira, ClickUp, Trello, or Slack.

The successful candidate will enjoy a competitive salary of 30,000 – 45,000 BDT per month, quarterly performance bonuses, and a comprehensive benefits package that includes salary reviews, leave encashment, unlimited refreshments, and a vibrant work culture. If you are ready to shape long‑term client relationships and grow your career in a forward‑thinking tech environment, apply now for this Customer Success Manager vacancy.

Requirements

• Experience: At least 1 years

Education Requirements

–

Experience Requirements

Minimum experience required.

At least 1+ years of experience in Client Success, Account Management, Business Analysis, Project Coordination, or related client‑facing roles.

Qualifications

Key personal attributes Mediusware values.

Strong ownership mindset and accountability.
Proactive problem‑solving over reactive management.
Ability to manage multiple projects and priorities simultaneously.
Professional handling of client‑facing situations.

Skill Requirements

Excellent written and verbal English communication
Client relationship management
Project coordination across PMs, developers, QA, designers
Risk identification and mitigation
Understanding of software development lifecycle and Agile workflow
Experience with Jira, ClickUp, Trello, Slack or similar tools
Strategic thinking and account expansion planning

Incentive & compensation

Performance‑based rewards.

Quarterly KPI/performance bonuses based on client success, retention, and growth.

How to apply for Mediusware jobs

Follow these steps to apply.

Prepare an updated CV highlighting relevant client success and coordination experience.
Compose a cover letter that demonstrates your ownership mindset and strategic approach.
Submit your application through the Mediusware careers portal or email your documents to the HR department as instructed on the company’s website.

About Mediusware

Mediusware Ltd. is a Bangladesh‑based technology firm delivering software solutions and digital services to local and international clients. Known for its collaborative culture and focus on innovation, the company invests in employee growth and aims to build lasting partnerships through high‑quality client experiences.