Customer Success Operations Analyst

Active

Customer Success, Operations Analysis

Dhaka

Full Time

Any

Vacancy 1 position

Experience (years) 1 – 3

Salary & vacancy

1 vacancy

Job Description

At Optimizely, we’re seeking a Customer Success Operations Analyst to join our dynamic team in Dhaka. This role is critical to optimizing and running the day-to-day operations of our Customer Success Team, working with Salesforce data management, quota management, and process improvement initiatives. The ideal candidate will have 1-3 years of SaaS experience and strong Salesforce skills to help drive customer success operations excellence.

The position offers an exciting opportunity to work with a global leader in digital experience platforms, with comprehensive benefits including best-in-class compensation, festival bonuses, health insurance, and modern office facilities in Dhaka. You’ll be part of a diverse team of over 1600 Optimizers across 12 global locations, working in a collaborative environment that values continuous improvement and innovation. This is an excellent career opportunity for someone passionate about customer success operations and looking to grow with a leading MarTech company.

Requirements

• Experience: 1 – 3 years

Education Requirements

Educational background required for this position.

Bachelor’s Degree in relevant field

Experience Requirements

Experience requirements for the Customer Success Operations Analyst role.

1-3 years of experience working for a SaaS organization
1+ year of Salesforce experience
Experience with customer success operations and data management

Qualifications

Key qualifications needed to succeed in this role.

Strong analytical and problem-solving skills
Proficiency in Salesforce and data management
Excellent communication and cross-functional collaboration abilities
Ability to manage multiple priorities and meet deadlines

Skill Requirements

Salesforce administration and reporting
Data analysis and visualization
Customer success operations
Cross-functional collaboration
Process improvement
Communication and presentation

Incentive & compensation

Competitive compensation and benefits package including.

Best-in-class compensation plans
Two annual festival bonuses
Recognition and rewards programs
Comprehensive health insurance
Parental leave (both maternity and paternity)
Free catered lunch every day
Free communal transport facilities inside Dhaka

How to apply for Optimizely jobs

Follow these steps to apply for the Customer Success Operations Analyst position at Optimizely.

Visit the external application URL: https://careers.optimizely.com/job/Dhaka-Customer-Success-Operations-Analyst-1212-BD/1348256655/?utm_source=LINKEDIN&utm_medium=referrer&trid=2d92f286-613b-4daf-9dfa-6340ffbecf73
Review the job requirements and responsibilities
Submit your application through the online portal
Ensure your resume highlights relevant SaaS and Salesforce experience
Prepare for potential interviews focusing on customer success operations expertise

About Optimizely

Optimizely is a leading digital experience platform company that helps businesses unlock their digital potential. With over 10,000 customers including major brands like H&M, PayPal, and Toyota, Optimizely offers industry-first solutions for marketers and product teams. The company has earned numerous recognitions as a leader in MarTech and operates with a culture focused on collaboration, continuous improvement, and valuing every employee’s voice.