Customer Support Officer (Full‑Time) – HEAD GEAR, Dhaka

Kuwaiti Moshjid Road, Dhali Bari, Bashundhara, Dhaka-1229

Active

Customer Service, eCommerce

Bashundhara

Full Time

Any

Salary BDT 10 – 14,000

Vacancy 1 position

Experience (years) Up to 1

Working hours 10 AM - 7 PM

Contact email hr@headgearbd.comPlease

Education Requirements Bachelor’s degree in any field (preferred)

Salary & vacancy

BDT 10 – 14,000

1 vacancy

Application

Deadline:

May 16, 2026 (1 day left)

Job Description

The Customer Support Officer role at HEAD GEAR in Dhaka offers a salary of 10k-14k BDT, depending on expertise, and there are 1 positions available. Working from 10 am to 7 pm, Saturday through Thursday, the successful candidate will be the primary point of contact for customers across phone, email, and social media, ensuring smooth order processing and post‑sale assistance. This entry‑level, full‑time opportunity is ideal for recent graduates who are eager to build a career in customer service within the retail and e‑commerce sector.

Key expectations include resolving inquiries, handling complaints, guiding product selection, and collaborating with internal teams to guarantee timely deliveries. HEAD GEAR provides a vibrant office environment, opportunities for professional growth, yearly salary reviews, and festival bonuses. Interested applicants should submit their resume and cover letter by 16 May to hr@headgearbd.com, referencing “[HCS5] Customer Support Officer” in the subject line.

Requirements

• Experience: Up to 1 years

Education Requirements

Educational background expected.

Bachelor’s degree (any discipline) is preferred

Experience Requirements

Work experience expectations.

0‑1 year of relevant experience (freshers encouraged)

Qualifications

Core qualifications needed for the role.

Excellent communication and problem‑solving skills
Strong proficiency with digital communication tools
Ability to multitask and manage time effectively
Calm and professional demeanor in challenging situations

Skill Requirements

Phone, email and social media customer handling
Complaint resolution
Product guidance and after‑sales support
Feedback collection and analysis
Collaboration with internal teams

Incentive & compensation

Additional financial rewards.

Yearly salary review
Festival bonus (2 occasions per year)

How to apply for HEAD GEAR jobs

Follow these steps to apply.

Prepare your updated resume and a cover letter mentioning “[HCS5] Customer Support Officer”.
Email both documents to hr@headgearbd.com.
Include the subject line exactly as “[HCS5] Customer Support Officer”.
Application deadline: 16 May.

About HEAD GEAR

HEAD GEAR Limited is a dynamic retail and e‑commerce company based in Dhaka, Bangladesh. The firm specializes in fashion and lifestyle products, delivering quality merchandise to customers nationwide while fostering a supportive work environment for its staff.