Director, Customer Satisfaction at Samsung India Electronics Pvt. Ltd. (Bangladesh Branch)

This Director, Customer Satisfaction role at Samsung India Electronics Pvt. Ltd. (Bangladesh Branch) in Dhaka offers an exciting opportunity to lead customer experience initiatives in the electronic equipment/home appliances industry. The position requires extensive experience in managing cross-functional teams and implementing customer satisfaction strategies across service centers, call centers, and logistics hubs. Successful candidates will have the chance to work with a global brand and contribute to enhancing customer experiences in the Bangladeshi market.

The ideal candidate will bring 20-26 years of experience in customer satisfaction management, with strong leadership skills and the ability to optimize processes in a multicultural environment. This Director, Customer Satisfaction position offers competitive compensation and the opportunity to work with cutting-edge technology in the electronic equipment sector. Applicants must demonstrate expertise in Korean language proficiency and have a proven track record of building global service operations while maintaining cost efficiency and high customer satisfaction standards.