Executive/Sr. Executive (Back Office)

Active

Customer Service, Internet Services

Dhaka

Full Time

Any

Vacancy 1 position

Experience (years) 3 – 3

Contact email hr.fgl@fiberathome.net

Salary & vacancy

1 vacancy

Job Description

Fiber@Home Global Limited is seeking a detail-oriented Executive/Sr. Executive (Back Office) to join their team in Dhaka. This full-time position offers an excellent opportunity for professionals with 1-3 years of experience in ISP, IIG, or telecom operations to contribute to Bangladesh’s leading internet service provider. The role involves managing service data, coordinating with internal teams, and ensuring smooth backend processes for ISP/IIG operations.

The successful candidate will maintain customer databases, support service provisioning, and prepare daily operational reports while ensuring compliance with regulatory requirements. Fiber@Home offers competitive salary and benefits including provident fund, festival bonuses, and professional growth opportunities in a supportive work environment. This Executive/Sr. Executive (Back Office) position represents a significant career opportunity in Dhaka’s telecommunications sector, ideal for candidates with strong organizational skills and basic networking knowledge who want to advance their careers in the ISP/IIG industry.

Requirements

• Experience: 3 – 3 years

Education Requirements

Educational background required for this role:

Bachelor’s degree in any discipline
Preferred: IT, Telecom, or Business background
Relevant certifications in networking or telecommunications

Experience Requirements

Experience requirements for this position:

Minimum 1 year of experience required
Maximum 3 years of experience preferred
Experience in ISP, IIG, or telecom operations
Experience working with NOC/technical teams preferred

Qualifications

Key qualifications for success in this role:

Strong organizational and time management skills
Excellent attention to detail
Ability to work independently and in teams
Problem-solving and analytical skills

Skill Requirements

MS Excel and reporting tools
Database management
Customer service coordination
Documentation and record keeping
Service provisioning processes

Incentive & compensation

The position offers competitive compensation including:

Competitive salary and benefits
Provident fund
2 festival bonuses
2 days weekly holiday
Professional growth opportunities

How to apply for Fiber@Home Global Limited jobs

Follow these steps to apply for this position:

Prepare an updated CV with relevant experience
Send your CV to hr.fgl@fiberathome.net
Use subject line: “Application for Executive/Senior Executive (Back office) – Sales & Marketing”
Ensure all required information is included in your application

About Fiber@Home Global Limited

Fiber@Home Global Limited (FGL) is the largest private sector operator of International Internet Gateway (IIG) and International Terrestrial Cable (ITC) services in Bangladesh. Established in 2012, FGL is a trusted name in delivering high-quality internet and IT communication infrastructure, focusing on providing reliable connectivity solutions to support Bangladesh’s evolving digital landscape.