International Call Center Operations Manager – Night Shift (Mirpur)

Active

Call Center, Customer Service

Mirpur

Full Time

Any

Salary Negotiable

Vacancy 1 position

Working hours 9:00 PM - 6:00 AM

Shift night shift

Contact email info@digifea.comEmail

Salary & vacancy

Salary: Negotiable

1 vacancy

Job Description

DigiFea seeks an International Call Center Operations Manager to lead night‑shift activities for its diverse portfolio of U.S. lead‑generation campaigns, including janitorial, real estate, MCA, air‑duct cleaning, and heat‑pump services. Based in Mirpur, the manager will supervise Team Leaders, Quality Analysts, Trainers, and Telemarketing Executives, ensuring productivity, quality, and appointment‑setting targets are consistently achieved.

The role offers a negotiable salary, a full‑time night‑shift schedule (9:00 PM – 6:00 AM), and the chance to shape a high‑performing team in a fast‑paced environment. Candidates with strong English skills, proven call‑center leadership, and experience with USA‑based campaigns are encouraged to apply.

Requirements

Education Requirements

No formal education requirement has been specified.

Experience Requirements

Relevant experience in call center operations is essential.

Proven experience in managing international call center campaigns
Experience handling USA‑based outbound telemarketing and lead generation projects

Qualifications

Key qualifications sought by DigiFea include:

Strong leadership and team‑building abilities
Excellent spoken and written English communication skills
Ability to monitor productivity and meet campaign targets

Skill Requirements

Call Center Management
Outbound Telemarketing
Lead Generation
Team Leadership
Client Communication
Performance Reporting
Night‑Shift Operations
English Proficiency

Incentive & compensation

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How to apply for DigiFea jobs

Follow these steps to apply for the position.

Prepare an up‑to‑date CV highlighting relevant call center experience.
Send your CV to Email: info@digifea.com with the subject line “Applying for Call Center Operations Manager – Night Shift”.
Ensure your application includes your contact details and any supporting documents.

About DigiFea

DigiFea is a Dhaka‑based outsourcing firm that specializes in delivering high‑quality lead generation and telemarketing services for U.S. clients across various industries. The company focuses on building disciplined, results‑driven teams to meet client objectives and expand market reach.