Junior Officer – Customer Care at Ascent Health Limited

As a Junior Officer – Customer Care at Ascent Health Limited in Dhaka, you will play a crucial role in ensuring patients receive the care they need by facilitating follow-up appointments after their doctor visits. This position requires strong communication skills in both English and Bangla to effectively connect with patients and provide a seamless, supportive experience. The role involves reaching out to patients via WhatsApp and email, scheduling appointments, maintaining accurate patient records, and acting as a liaison between patients and healthcare providers.

The ideal candidate for this Junior Officer – Customer Care position should be detail-oriented, organized, and possess a patient-centered approach. You will be responsible for handling patient inquiries, managing complaints, and escalating complex issues to the appropriate department for resolution. This opportunity at Ascent Health Limited offers a chance to work in the healthcare sector while developing your customer service skills and contributing to patient care in Dhaka. The position requires someone who can multitask effectively, manage time efficiently, and remain calm under pressure while maintaining a professional and empathetic approach with patients.