Client Success Manager – Full‑Time (Office) at Mediusware

Active

Business Services, Customer Success

Mohammadpur

Full Time

Salary BDT 30,000 – 45,000

Vacancy 1 position

Experience (years) At least 1

Salary & vacancy

BDT 30,000 – 45,000

1 vacancy

Job Description

Mediusware Ltd. is hiring a Client Success Manager to operate from its Mohammadpur Thana office in Dhaka. The role focuses on building strong client relationships, coordinating with project managers, developers, QA, and designers, and proactively identifying risks to ensure account success. Ideal candidates are strategic thinkers who act like account owners, possess excellent English communication, and understand Agile and software development processes.

The successful candidate will manage client expectations, conduct regular sync meetings, perform SWOT analyses, and uncover upsell or cross‑sell opportunities. Benefits include a competitive salary of 30,000 – 45,000 BDT/month, performance bonuses, bi‑annual salary reviews, unlimited refreshments, holiday encashment, parental support, and a vibrant office environment with recreational facilities.

Requirements

• Experience: At least 1 years

Education Requirements

No education level is specified.

Experience Requirements

Minimum 1+ years of experience in client‑success, account management, business analysis, or related fields.

Experience handling client communications and expectations.
Familiarity with software development lifecycle and Agile workflows.

Qualifications

Key personal qualities the employer values.

Strong ownership mindset and accountability.
Excellent written and verbal English communication.
Proactive problem‑solving attitude.
Ability to manage multiple projects simultaneously.

Skill Requirements

Client relationship management
Project coordination
Risk identification and mitigation
English communication (written & verbal)
Ownership and accountability
Agile and SDLC understanding
Jira, ClickUp, Trello, Slack proficiency

Incentive & compensation

Performance‑based rewards are part of the package.

Quarterly KPI/performance bonuses tied to client success, account health, retention, and growth.

How to apply for Mediusware jobs

Follow these steps to submit your application.

Prepare an up‑to‑date CV highlighting relevant client‑success experience.
Write a brief cover letter explaining why you are a good fit for the role.
Send your CV and cover letter to the HR department via the application portal or email, if provided.

About Mediusware

Mediusware Ltd. is a Bangladesh‑based software development firm delivering custom digital solutions to local and international clients. The company emphasizes innovation, collaborative teamwork, and long‑term client partnerships, fostering a vibrant work culture with growth opportunities.