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Virtual Client Service Assistant (Remote)

Active
Salary Negotiable
Vacancy 1 position
Experience (years) 2 – 4

Salary & vacancy

Salary: Negotiable
1 vacancy

Job Description

Paul Russells Lighting is seeking a Virtual Client Service Assistant in Dhaka for a remote position handling UK-based customer service. This full-time role involves managing customer queries across multiple platforms including Amazon, eBay, and email, while maintaining professional communication and ensuring resolution in line with marketplace standards. The ideal candidate will have 2-4 years of experience in customer service or BPO background, with excellent English communication skills and the ability to work independently in a remote setting.

The position offers a competitive salary between BDT 25,000 to 35,000 per month, along with 2 festival bonuses, performance incentives, and clear career progression opportunities. Working hours follow UK time (9 AM to 6 PM), and candidates must be based in Dhaka, Bangladesh. This is an excellent opportunity for those seeking a leadership role in an international company, with the chance to work with a fast-growing UK brand and develop expertise in e-commerce customer service. Applicants with English-medium background and experience handling UK clients will be preferred.

Requirements

  • Experience: 2 – 4 years

Education Requirements

The position requires a minimum educational qualification for applicants.

  • Graduation from any discipline

Experience Requirements

Candidates should have relevant experience in customer service and e-commerce platforms.

  • 2-4 years of experience in customer service or BPO/Call Centre background
  • Experience handling queries through Amazon, eBay, and other online marketplaces
  • Familiarity with UK-based customer service preferred

Qualifications

Specific qualifications needed to succeed in this virtual client service role.

  • Strong interpersonal and communication skills
  • Excellent command of English language
  • Experience with e-commerce platforms and customer service tools
  • Ability to work independently in remote settings

Skill Requirements

  • Customer Service
  • CRM Management
  • English Communication
  • Multi-tasking
  • Time Management
  • Problem Solving
  • Remote Work
  • E-commerce Platforms
  • Microsoft Excel
  • AI Tools

Incentive & compensation

The position offers competitive compensation and benefits.

  • Salary ranging between BDT 25,000 to 35,000 per month
  • 2 festival bonuses
  • Performance incentives and commissions
  • Clear career path with performance-based promotions

How to apply for Paul Russells jobs

Follow these steps to apply for the Virtual Client Service Assistant position.

  • Send your CV to [email protected] with the subject line: “Application for Client Support Specialist – Your Name”
  • Alternatively, fill up the Google Form at https://lnkd.in/gyTym5yY
  • Application deadline: Immediately
  • Note: Please do not apply if your profile does not match the mentioned requirements

About Paul Russells

Paul Russells Lighting, established in 2014 and based in London, is a leading provider of professional, energy-efficient lighting solutions. Renowned for exceptional quality and competitive pricing, they supply innovative LED lamps and luminaires for commercial, residential, and outdoor applications. Their products are designed for sustainability, performance, and ease of installation.