Call Center Team Leader

Banani

Expired

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Call Center, Customer Service

Banani

Full Time

Any

Salary BDT 14,000 – 17,000

Vacancy 3 positions

Experience (years) 1 – 3

Salary & vacancy

BDT 14,000 – 17,000

3 vacancies

Application

Deadline:

March 24, 2026 (Expired)

Job Description

MY Outsourcing Ltd. is seeking an experienced Call Center Team Leader to join their team in Banani, Dhaka. This full-time position offers a competitive salary range of 14,000-17,000 BDT and requires candidates with 1-3 years of experience in call center operations. The role involves managing teams, ensuring quality customer service, and meeting performance targets in a dynamic call center environment.

The ideal candidate will have strong leadership skills, excellent communication abilities in both Bangla and English, and experience working as a Team Leader or Supervisor in call centers. The position requires flexibility to work various shifts, including overnight shifts, and demands a self-motivated individual who can handle challenging situations while maintaining team performance. Free training will be provided to eligible candidates, and the company offers additional benefits as per their policy.

Requirements

• Experience: 1 – 3 years

Education Requirements

Candidates must meet the educational requirements specified by the company.

Bachelor’s degree or Honors required
Strong academic background preferred

Experience Requirements

The position requires specific experience in call center operations and team management.

1 to 3 years of experience in call center environment
Minimum 6 months to 1 year experience as Team Leader or Supervisor
Experience in telecommunication or bank call centers preferred

Qualifications

Qualified candidates should demonstrate specific competencies and abilities.

Good command in Excel for daily reporting
Excellent listening and communication skills
Self-motivated with ability to work under pressure

Skill Requirements

Call Center Management
CRM Software
Telecommunication Services
Team Leadership
Customer Service
Microsoft Office
Excel Reporting
Quality Assurance

Incentive & compensation

The company offers competitive compensation and benefits as per company policy.

Salary range: 14,000-17,000 BDT
Free training for eligible candidates
Other benefits as per company policy

How to apply for MY Outsourcing Ltd. jobs

Follow these steps to apply for the Call Center Team Leader position.

Submit your updated CV with attached photo
Apply through the external URL: https://bdjobs.com/h/details/1462210
Application deadline: March 24, 2026
Note: Freshers are not allowed to apply

About MY Outsourcing Ltd.

MY Outsourcing Ltd. is a professional outsourcing company providing comprehensive call center and customer service solutions. The company specializes in managing inbound and outbound call operations, customer support services, and team management for various industries. With a focus on quality service delivery and customer satisfaction, MY Outsourcing Ltd. maintains high standards in their operations and provides excellent training and development opportunities for their employees.