Customer Service Officer at Genex Infosys PLC.

Active

BPO, Call Center

Khilkhet

internship

Any

Vacancy 1 position

Salary & vacancy

1 vacancy

Job Description

The Customer Service Officer position at nextjobz in Khilkhet Thana offers an excellent opportunity for individuals looking to build a career in customer service. Located in the heart of Dhaka, this full-time role at Genex Infosys PLC. involves handling customer inquiries, managing complaints, and ensuring high-quality service delivery. The position is ideal for fresh graduates or those with entry-level experience who are passionate about customer service and looking to develop their skills in a professional call center environment.

As a Customer Service Officer, you will be responsible for answering incoming calls, responding to customer inquiries, and maintaining high standards of service quality. The role requires excellent communication skills, problem-solving abilities, and a customer-centric approach. With comprehensive training provided and opportunities for career advancement, this position offers a solid foundation for building a successful career in customer service. Apply now to join nextjobz’s dynamic team and contribute to delivering exceptional customer experiences in Khilkhet Thana.

Requirements

Education Requirements

Educational qualifications for the Customer Service Officer role:

Minimum HSC or equivalent qualification required
Diploma or Bachelor’s degree preferred
Relevant training in customer service is advantageous
Fresh graduates are encouraged to apply

Experience Requirements

Experience requirements for the Customer Service Officer position:

Entry-level position suitable for fresh graduates
No prior experience required for qualified candidates
Internship experience in customer service is beneficial
Training will be provided for selected candidates

Qualifications

Key qualifications needed for the Customer Service Officer role:

Excellent verbal and written communication skills
Strong customer service orientation
Ability to work under pressure and meet targets
Team player with positive attitude

Skill Requirements

Call center operations
Customer inquiries handling
Customer service skills
International call handling
Customer relationship management
Problem-solving abilities
Time management
Active listening

Incentive & compensation

Compensation and benefits for the Customer Service Officer position include:

Competitive salary package
Performance-based incentives
Annual salary review
Festival bonuses
Training and development opportunities

How to apply for nextjobz jobs

Follow these steps to apply for the Customer Service Officer position:

Visit the official application link: https://nextjobz.com.bd/job/IJOB202624777?src=Linkedin
Complete the online application form
Upload your updated CV/resume
Submit your application before the deadline
Shortlisted candidates will be contacted for interviews

About nextjobz

Genex Infosys PLC. is a leading technology company based in Dhaka, specializing in providing innovative solutions and services. The company operates in a dynamic business environment and is committed to delivering excellence in customer service and technological advancement. With a focus on employee development and customer satisfaction, Genex Infosys PLC. offers a professional work environment with opportunities for career growth.