Customer Support Executive – Voice & Non‑Voice (Entry Level)

Active

Call Center, Customer Service

Mohammadpur

Full Time

Any

Vacancy 1 position

Experience (years) Up to 1

Salary & vacancy

1 vacancy

Job Description

Falaq Food is seeking a proactive Customer Support Executive – Voice & Non‑Voice to join its Dhaka office in Mohammadpur. This entry‑level, full‑time role involves responding to customer inquiries via phone, email, chat, and social media, while collaborating with the support team to resolve issues promptly. Candidates should have basic typing skills, a strong problem‑solving mindset, and up to one year of experience in call center, e‑commerce, or FMCG environments.

The successful applicant will be expected to meet monthly sales, retention, sorting, quality, and support targets, with performance incentives and a fully subsidized lunch benefit. If you are eager to start a career in customer service within the food industry, apply now through the provided LinkedIn link to become part of Falaq Food’s growing team.

Requirements

• Experience: Up to 1 years

Education Requirements

Educational background expected from candidates.

Bachelor/Honors degree in any discipline
Higher Secondary Certificate (HSC) or equivalent

Experience Requirements

Relevant work exposure needed.

Up to 1 years of experience in customer support or related field

Qualifications

Key qualifications for the position.

Professional phone etiquette
Basic knowledge of CRM tools (a plus)

Skill Requirements

Handling inbound calls
Email and chat communication
Social media customer interaction
Time management
Team collaboration

Incentive & compensation

Performance based rewards are part of the package.

Monthly sales/retention/quality targets with incentives

How to apply for Falaq Food jobs

Follow these steps to submit your application.

Click the external application link provided.
Complete the online form with your updated CV and relevant details.
Submit before the application deadline (if any) and await further communication.

About Falaq Food

Falaq Food is a rapidly growing food manufacturing company in Bangladesh, specializing in packaged food products. Operating within the FMCG sector, the company focuses on quality, innovation, and customer satisfaction, offering a dynamic workplace for aspiring professionals.