Call Center Operations Manager, (Manager/Deputy Manager)

Prime Tower, Level 4, Plot 8 & 35, Airport Road, Nikunja-2, Dhaka-1229, Bangladesh

Expired

Sorry, currently Prime Bank FinTech Limited all jobs have been expired! But no worry—you can still find all new Government Jobs here . Save this link for the future: if any new job is published by Prime Bank FinTech Limited, it will appear there. For reference, you can see the previous hiring circular below.

Bookmark the Prime Bank FinTech Limited page for future openings.

Banking, Call Center Operations

Nikunja-2

Full Time

Any

Salary Negotiable

Vacancy 1 position

Experience (years) 3 – 5

Education Requirements Bachelor's/Master's degree in Business Administration, Management, or a related field

Salary & vacancy

Salary: Negotiable

1 vacancy

Application

Deadline:

May 2, 2026 (Expired)

Job Description

Prime Bank FinTech Limited is seeking an experienced Call Center Operations Manager, (Manager/Deputy Manager) to lead their customer service operations from their Prime Tower office in Nikunja-2, Dhaka. This full-time position requires 3-5 years of experience managing comprehensive call center operations, including inbound and outbound services, team leadership, and vendor coordination. The successful candidate will be responsible for achieving key performance indicators such as Service Level, Average Handling Time, First Call Resolution, and Customer Satisfaction while driving continuous improvement initiatives.

The role offers an opportunity to work in a dynamic fintech environment where you’ll optimize workforce planning, handle customer escalations, ensure compliance with quality standards, and identify process gaps for improvement. Located in the heart of Dhaka’s business district, Prime Bank FinTech Limited provides a professional workplace where you can apply your expertise in call center operations management to enhance customer experience and operational efficiency. Apply by May 2, 2026 through the external application link to join this innovative financial technology team.

Requirements

• Experience: 3 – 5 years

Education Requirements

Candidates must have relevant educational qualifications in business or management disciplines.

Bachelor’s/Master’s degree in Business Administration
Management or related field
Additional certifications in customer service or operations management preferred

Experience Requirements

Extensive experience in call center operations and team management is essential.

3-5 years of experience managing call center operations
Proven experience in achieving KPIs and optimizing processes
Strong background in compliance and quality assurance standards
Ability to drive continuous improvement initiatives

Qualifications

Professional qualifications should demonstrate expertise in operations management and customer service.

Strong analytical and problem-solving skills
Excellent communication and interpersonal abilities
Ability to work in fast-paced environment and manage multiple priorities
Experience in process improvement and optimization

Skill Requirements

Call Center Operations Management
Team Leadership and Coaching
KPI Management (SL, AHT, FCR, CSAT)
Workforce Planning
Customer Escalation Handling
Vendor Management
Process Improvement
Quality Assurance
Compliance Management
Analytical Problem Solving

Incentive & compensation

Compensation package is negotiable based on experience and qualifications.

How to apply for Prime Bank FinTech Limited jobs

Follow these steps to apply for the Call Center Operations Manager position.

Visit the external application URL: https://atb-jobs.com/jobs/89216/call-center-operations-manager-manager-deputy-manager
Review the complete job description and requirements
Submit your application before the deadline of May 2, 2026
Ensure all required documents and information are included

About Prime Bank FinTech Limited

Prime Bank FinTech Limited is a leading financial technology company operating in Bangladesh, providing innovative digital banking solutions and customer-centric services. Located in Prime Tower, Nikunja-2, Dhaka, the company focuses on leveraging technology to enhance banking experiences and operational efficiency.