Customer Experience & Service Operations Manager/Deputy Manager

Prime Tower, Level 4, Plot 8 & 35, Airport Road, Nikunja-2, Dhaka-1229, Bangladesh.

Active

Banking, Customer Service

Nikunja-2

Full Time

Any

Salary Negotiable

Vacancy 1 position

Experience (years) 5 – 7

Education Requirements Bachelor’s/Master’s degree in Business Administration, Management, or a related field

Salary & vacancy

Salary: Negotiable

1 vacancy

Application

Deadline:

May 1, 2026 (4 weeks left)

Job Description

Prime Bank FinTech Limited is seeking an experienced Customer Experience & Service Operations Manager/Deputy Manager to join their team in Dhaka. This mid-level position requires 5-7 years of experience in managing customer service operations across agent networks, ensuring consistent service quality and seamless delivery. The role involves implementing SOPs, monitoring performance metrics, handling escalations, and driving improvements through data analysis and stakeholder coordination.

The successful candidate will be responsible for maintaining brand consistency and service excellence across multiple service points while ensuring compliance with regulatory standards. This position offers an excellent opportunity for professionals looking to advance their career in the FinTech and banking sector, with competitive compensation and the chance to work with a leading financial technology company in Bangladesh. Applications are being accepted until May 1, 2026, for this exciting career opportunity in Dhaka.

Requirements

• Experience: 5 – 7 years

Education Requirements

Required educational background for this role:

Bachelor’s/Master’s degree in Business Administration
Management or related field
Relevant professional certifications (preferred)

Experience Requirements

Required experience for this position:

5-7 years of experience managing customer service operations
Experience across agent networks and service point environments
Proven track record in implementing SOPs and driving improvements
Experience in data analysis and performance monitoring

Qualifications

Key qualifications for success in this role:

Strong understanding of customer service processes
Excellent communication, leadership, and problem-solving skills
Ability to work in fast-paced environment and manage multiple priorities
Commitment to maintaining brand consistency and service excellence

Skill Requirements

Customer Service Management
SOP Implementation
Performance Monitoring
Stakeholder Management
Data Analysis
Issue Resolution
Compliance Management
Team Leadership

Incentive & compensation

Compensation details:

Negotiable salary based on experience
Performance-based incentives
Standard banking sector benefits

How to apply for Prime Bank FinTech Limited jobs

Follow these steps to apply for this position:

Prepare your updated CV highlighting relevant experience
Submit your application before the deadline of May 1, 2026
Ensure all required documents are included
Apply through the official Prime Bank FinTech Limited recruitment process
Contact the HR department for any queries

About Prime Bank FinTech Limited

Prime Bank FinTech Limited is a leading financial technology company in Bangladesh, operating as a subsidiary of Prime Bank Limited. The company specializes in innovative digital banking solutions and financial services, combining traditional banking expertise with cutting-edge technology to deliver superior customer experiences across Bangladesh.